COVID-19: A GUIDELINE ON CANCELLATIONS, REFUNDS AND CUSTOMER RELATIONSHIP MANAGEMENT

In this article, we will look at how the Consumer Protection Act (the ‘CPA’) applies to all the booking cancellations and demands for refunds a result of the COVID-19 pandemic. This article was written for ASATA members to help them navigate this minefield. We will discuss: Consumer rights in a nutshell. Some practical advice on […]

ASATA notification on IATA, Airlines and Refunds Lobbying

We find ourselves at an extremely difficult crossroad regarding airline settlements and refunds through the BSP. Currently, there are growing tensions between the global agency community and airlines with regards to refund money that airlines are holding. A series of formal communication has been made by trade associations calling on IATA to accelerate refunds, while […]

DIP providers’ withdrawal from BSP-ZA

You would have all received an IATA notice, advising of the withdrawal of the current provider of DIP in BSP-ZA. Jack & Seach firmly believe that Brit would like to continue this relationship. However, due to the existing chain of events and so much uncertainty, they have had no option than to give notice as […]