ASATA issues letter to IATA: SAA Refunds and SA Airlink

ASATA has issued the following letter to IATA regarding SAA refunds and SA Airlink: SAA have distributed the attached notice to the trade regarding their “refund” policy. You will note that there is no provision for any refund, either through the GDS or BSPLink, and, I quote: “SAA would like to inform you of the […]

Engineering News: Travel agents not to blame for disruptions, refund issues − Asata

Travel agency representative forum, the Association of Southern African Travel Agents (Asata) is redirecting the blame for air travellers having to buy additional air tickets to the airlines in question as the airlines have closed refund platforms to travel agents. Asata is responding to comments made by government that travel agents are allegedly forcing travellers […]

ASATA issues letter to IATA: Protection of funds in the BSP

On 31 March, ASATA issued a letter to IATA emphasising that it is becoming increasingly evident that the airlines are no longer interested in protecting the integrity of the BSP, by not applying the processes set out for refunds within the system and by flouting consumer laws to avoid refunding agents and their customers.  To […]

Application for financial lifeline

ASATA is preparing letters that will be sent to the office of the President, the Department of Tourism, National Treasury, the Department of Trade and Industry and the Department of Labour, with general arguments in favour of a bailout for our industry. The letters will indicate that members will apply individually for assistance. ASATA has […]

Webinar: Cybersecurity in the COVID-19 work-from-home age

Please join ASATA for a webinar with MAZARS experts Christo Snyman and Terence Govender who will share with you and your team some practical advice to guard against cybercriminals while you are working remotely. Date: 3 April Time: 10h30 RSVP: https://zoom.us/webinar/register/WN_iEWnDt69T4ynODs3cbVujg