ASATA COVID-19 Response and Recovery

The COVID-19 pandemic has not only been a public health emergency; it has also been an economic and operational crisis for the travel industry. As your trade association, ASATA has been working around the clock to help Travel Agents get through this crisis by formulating a comprehensive response and recovery strategy. A swift, effective response not […]

FlySafair clarifies COVID-19 rebooking and refunding policy for trade

FlySafair has confirmed that agents who had GDS bookings can action re-bookings in the GDS. To do this, simply reissue your tickets against a new PNR with no change penalties. Refund requests can be filed through BSP-ZA. However, if you would prefer to extend a website voucher to a client, simply email The airline will […]

TERS applications open for June

Unemployment Insurance Fund’s Temporary Employer/Employee Relief Scheme (TERS) is now open for applications for June, the final month of the scheme. It appears that the June applications follow the same procedures and have the same requirements as the May applications, including proof of payment to employees and confirmation of banking details. It is recommended that […]