ASATA Investigating UIF Confusion

With the conclusion of UIF TERS and businesses not being able to claim for TERS any longer, ASATA is aware of the confusion relating to what type of claims employees will now be able to make from the UIF. We are investigating the issue and will be providing more information in due course. In order […]

Emirates resumes flights to 6 more cities

Emirates has announced it will resume flights to Geneva (from 15 July), Los Angeles (from 22 July), Dar es Salaam (from 1 August), Prague and Sao Paulo (from 2 August), and Boston (from 15 August), offering customers even more travel options. This will take the airline’s network to 58 cities by mid-August, including 20 points in Europe […]

Note on chargebacks and ADMs

1.  Summary of situation ASATA has received several queries from travel agents outlining the following situation. Customers whose flights have been cancelled due to COVID-19 have received a voucher for future travel from the relevant airline. However, the customer in question has disputed this and wanted a refund instead. The customer has gone and lodged […]

Regulations amended to ban domestic leisure travel

The Ministry of Cooperative Governance and Traditional Affairs has promulgated revised regulations following President Cyril Ramaphosa’s address to the nation last night. After several weeks of confusion, the Regulations now clearly state no leisure travel is allowed under law. Please click here to view the document. The amendments in the latest released regulations that are […]