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ASATA in the news: SAA’s unflown tickets – will refunds be honoured?

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SAA’s approved business rescue plan allocated R3bn for unflown ticket liability (UTL), but notes published from the last SAA Scopa meeting only allocated R2,2bn to UTL, without accounting for the R800m difference.

Industry experts are now concerned that the true meaning of this discrepancy could be that the government may be backtracking on its commitment to honour passenger refunds for unrealised SAA tickets.

“A summary of the business rescue plan was given and the issue of UTL was discussed. This represented the amount owed for passenger bookings that had not been honoured. This amount totalled R3bn,” stated the latest SAA Scopa meeting notes published by the Parliamentary Monitoring Group.

Asata ceo, Otto de Vries, said Asata members had been asking the same question. “We have raised the question with both SAA and the Creditors’ Committee since the Scopa meeting but have yet to receive clarity.  As part of the Creditors’ Committee, we approved the business rescue plan on the express understanding that R3bn of funding would be allocated towards UTL. This was to cover the cost of honouring all the SAA vouchers issued and also to allow travellers who no longer wished to fly with the airline to apply for refunds down the line,” said Otto.

He added that it was also concerning that rumours were circulating in the industry that SAA was also backtracking on its commitment that cash refunds would be given.

“At this point, confidence in SAA is at an all-time low and a lot of clients want their money back,” said Otto. “Surely if a fundamental part of the business rescue plan has been changed this must be approved by the Creditors’ Committee?”

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