ASATA Issues follow-up Letter To The President – Request for urgent clarification of consumers’ right to a refund

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ASATA has issued a follow-up letter to the Presidency referring to our letter, dated 1 April 2020, in which we brought to government’s attention the fact that airlines are no longer complying with the Consumer Protection Act 68 of 2008 by offering only vouchers or credits instead of full refunds.

The purpose of this letter is to:
• Offer some insight into what other governments are doing to protect consumers, travel agents and
airlines since our last letter.
• Provide new recommendations that apply to all travel service providers.
• Request assistance in co-ordinating with the banks when it comes to processing ‘charge-backs’.

Please click here to view the full letter.

The impact of COVID-19 on the travel industry is unprecedented and unpredictable. The nature of the content that is being shared on the ASATA coronavirus microsite is therefore constantly changing. Please check the date of the post to ascertain its recency.
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