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ASATA issues letter to IATA: SAA Refunds and SA Airlink

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ASATA has issued the following letter to IATA regarding SAA refunds and SA Airlink:

SAA have distributed the attached notice to the trade regarding their “refund” policy. You will note that there is no provision for any refund, either through the GDS or BSPLink, and, I quote:

“SAA would like to inform you of the following important changes and conditions which is not as per our standard SAA Conditions of Carriage pertaining to Refunds, Validity of tickets and Names on travel documents.

Click here to view a copy of the letter.

The impact of COVID-19 on the travel industry is unprecedented and unpredictable. The nature of the content that is being shared on the ASATA coronavirus microsite is therefore constantly changing. Please check the date of the post to ascertain its recency.
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