COVID-19 Corona Virus South African Resource Portal 

ASATA Live Webinar: Dealing With Refunds And Cancellations

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Thank you to those who attended the ASATA Live webinar where ASATA’s legal counsel, Elizabeth de Stadler and  Consumer Goods & Services Ombud Complaint Manager, Nicky Stetka discussed several key points in relation to refunds and cancellations.

If you would like to catch-up on what was covered during the webinar please click on the links below:


As an additional resource please refer to the recently released ASATA Cancellations and Refunds Guide and its resources, to better assist you with cancellations and refunds at a time of COVID-19.

The impact of COVID-19 on the travel industry is unprecedented and unpredictable. The nature of the content that is being shared on the ASATA coronavirus microsite is therefore constantly changing. Please check the date of the post to ascertain its recency.
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