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ASATA Live Webinar: Dealing With Refunds And Cancellations

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Thank you to those who attended the ASATA Live webinar where ASATA’s legal counsel, Elizabeth de Stadler and  Consumer Goods & Services Ombud Complaint Manager, Nicky Stetka discussed several key points in relation to refunds and cancellations.

If you would like to catch-up on what was covered during the webinar please click on the links below:

YouTube
Mixcloud

As an additional resource please refer to the recently released ASATA Cancellations and Refunds Guide and its resources, to better assist you with cancellations and refunds at a time of COVID-19.

The impact of COVID-19 on the travel industry is unprecedented and unpredictable. The nature of the content that is being shared on the ASATA coronavirus microsite is therefore constantly changing. Please check the date of the post to ascertain its recency.
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ASATA is reviewing and updating this website as frequently as possible, but the COVID-19 crisis is evolving very rapidly. Unfortunately, we cannot guarantee that the information is 100% up to date and accurate. We also cannot take responsibility for the accuracy of the content of third parties who we are linking to. You should always verify the information and advice made available on this website before you make any decisions. The impact of COVID-19 on the travel industry is unprecedented and unpredictable. The nature of the content that is being shared on the ASATA coronavirus microsite is therefore constantly changing. Please check the date of the post to ascertain its recency.

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