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ASATA Live Webinar: Dealing with refunds and cancellations

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Join ASATA Live for a webinar where ASATA’s legal counsel, Elizabeth de Stadler and Consumer Goods & Services Ombud Complaint Manager, Nicky Stetka, will discuss the following points in relation to refunds and cancellations:

Do travellers have the right to a refund during COVID-19?

  • What are the travel agent’s rights? (Yes! You have some.)
  • What if the travel service provider (e.g. airlines) arent’ giving refunds?
  • What to do when customers are being unreasonable?
  • What resources has ASATA created?
  • …And a Q and A session so you can ask the lawyer!

Date: June 25
Time: 10:00 AM

Should you have any pressing questions you would like addressed during the webinar, please feel free to email us.

Visit our coronavirus.asata.co.za website for additional information and resources.

Click here to register for the webinar.

The impact of COVID-19 on the travel industry is unprecedented and unpredictable. The nature of the content that is being shared on the ASATA coronavirus microsite is therefore constantly changing. Please check the date of the post to ascertain its recency.
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ASATA is reviewing and updating this website as frequently as possible, but the COVID-19 crisis is evolving very rapidly. Unfortunately, we cannot guarantee that the information is 100% up to date and accurate. We also cannot take responsibility for the accuracy of the content of third parties who we are linking to. You should always verify the information and advice made available on this website before you make any decisions. The impact of COVID-19 on the travel industry is unprecedented and unpredictable. The nature of the content that is being shared on the ASATA coronavirus microsite is therefore constantly changing. Please check the date of the post to ascertain its recency.

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