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Emirates trials mobile app to facilitate pre-travel COVID-19 requirements

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Emirates has partnered with GE Digital Aviation Software and TE FOOD to trial TrustOne, a mobile app that allows passengers to undergo COVID-19 PCR tests at special discounted rates. The app, created in partnership between GE Digital Aviation Software and TE Food, helps passengers adhere to the latest regulations and protocols, making travel seamless and more convenient.

When using the app, Emirates customers with an upcoming flight booking will be offered special rates for COVID-19 PCR tests through Eurofins—one of the global independent market leaders in testing and laboratory services—at one of its global lab facilities. Passengers can also manage all related information in one place, including finding lab locations, booking of appointments, and test results with minimal additional data entry needs.

The app will first be launched as a trial, and the first phase has commenced in the UAE, France, UK, Spain and the Netherlands. Emirates customers travelling from the UAE can benefit from preferred rates of AED 130 if they do their COVID-19 PCR test at the authorised labs via the app. Customers travelling from other countries can expect to pay competitive rates of approximately EUR70 and EUR90 (AED 310–AED 400), depending on the country they are travelling from.

During the initial trial, customers will still need to print the PCR certificates as per the current requirements of the destination they are travelling to. The second phase of the trial, expected to commence in a few months, will expand the list of markets and allow customers to use the app to validate their test results when checking in at the airport. The TrustOne app is now available for download on iOS or Android devices.

Emirates is committed to providing a seamless customer experience at all touchpoints. In the last few months, it has introduced a smart contactless journey with an integrated biometric path and other services including self-check-in and bag drop kiosks at Dubai International airport for a smoother airport experience.

The impact of COVID-19 on the travel industry is unprecedented and unpredictable. The nature of the content that is being shared on the ASATA coronavirus microsite is therefore constantly changing. Please check the date of the post to ascertain its recency.
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