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Engineering News: Travel agents not to blame for disruptions, refund issues − Asata

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Travel agency representative forum, the Association of Southern African Travel Agents (Asata) is redirecting the blame for air travellers having to buy additional air tickets to the airlines in question as the airlines have closed refund platforms to travel agents.

Asata is responding to comments made by government that travel agents are allegedly forcing travellers to “buy another ticket when they are already a holder of a ticket to travel”.

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The impact of COVID-19 on the travel industry is unprecedented and unpredictable. The nature of the content that is being shared on the ASATA coronavirus microsite is therefore constantly changing. Please check the date of the post to ascertain its recency.
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