Can the consumer claim for any other types of loss?

When flights get cancelled, a lot of consumers are trying to claim for accommodation and other bookings they have made that they can no longer honour. Under these circumstances, can an airline be held responsible for those costs if the consumer can’t get a refund?

If there has been a travel ban or other circumstances beyond the travel service provider’s control, the consumer is not entitled to claim for anything other than a refund of the airfare (see section 47(5)).

If there has not been a travel ban, but flights gets cancelled and the airline does not offer a reasonable alternative, the airline may have to compensate the consumer for costs directly incidental to the booking (see section 47(3)(b)).

For more information on cancellations and refunds, please click here.

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