COVID-19 Corona Virus South African Resource Portal 

Can travel agents still charge a cancellation fee for a travel booking that is rendered impossible by the travel ban?

No, you cannot. The CGSO is very firm on this even if your T&Cs provide for a cancellation penalty. The CPA overrides any T&Cs, and the CPA’s position is clear. All consumers who are unable to travel due to travel bans or a cancelled flight by the airline are entitled to a full refund from the supplier if they do not receive the goods or services for which they paid.

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