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Cancellations and Refunds: Does the Consumer Protection Act apply to international individuals and overseas suppliers?

It depends on where the contract was concluded and what the T&Cs state. It does not necessarily matter where the consumer is located. Therefore, the CPA can apply to an international individual if they entered into a contract with a South African travel service provider.

If, for instance, an airline originates overseas, and its service is purchased by either a South African or an international individual, then a different set of laws and consumer rights may apply. Again, it comes down to the T&Cs in the contract.

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