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If a customer cancelled due to disinclination to travel, can they get a refund?

If a customer cancels their trip or scheduled flight because they feel disinclined to travel or because they expect that it will eventually be cancelled, they are not entitled to a refund.

Customers are entitled to a refund only where travel bans/restrictions are in place, or a flight is cancelled by the airline. Even if the flight is eventually cancelled by the airline, the policy in place at the time of the consumer cancelling is the policy that will apply to the refund.

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