COVID-19 Corona Virus South African Resource PortalĀ 

Refunds and Cancellations: What does the Consumer Protection Act say?

In summary, no matter which sections are relied upon, the end result remains the same. The CPA’s overall position is that consumers who are unable to travel due to travel bans or a cancelled flight by the airline, are entitled to a full refund from the supplier if they do not receive the goods or services for which they paid.

You can view the Consumer Protection Act document in full here. SATSA also has a comprehensive FAQs page on consumer protection with answers from legal expert Trudie Broekmann that you can find here.

Read more

Last Updated on