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Refunds and Cancellations: What is the role of the Consumer Services & Goods Ombud?

The Consumer Services & Goods Ombud (CSGO) handles consumer complaints free of charge and investigates alleged contraventions to uphold the industry code of conduct.

When and where possible, they will pass complaints on to the relevant suppliers. And in some cases, the CSGO will refer complaints to the relevant trade or industry associations, such as ASATA.

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