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What happens if a customer receives a voucher for future travel or they postpone their travels, and the travel service provider is liquidated?

A customer who has a voucher for service from a supplier that goes into liquidation becomes a creditor. As a creditor, they can lodge a complaint with the liquidator but are advised to do so under that condition that they cannot be made to pay in, e.g. should the liquidator try to recoup the amount of the voucher.

It is possible that this situation may be seen with more frequency going forward. ASATA will work to find answers and offer recourses for travel agents and their customers in these difficult scenarios.

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