COVID-19 Corona Virus South African Resource Portal 

What is the application process for Corona Virus Temporary Employer/Employee Relief Scheme (COVID-19 TERS)

10. What is the application process for coronavirus Temporary Employer/Employee Relief Scheme (Covid-19 TERS)?

Employers must follow these steps to apply for COVID-19 TERS benefits:

Step 1: Apply

Employers must apply at

Step 2: Submit

Employers must submit documents required including:

· Letter of authority on an official company letterhead granting permission to an individual specified to lodge a claim on behalf of the company

· MOA (completion of the agreement between UIF, Bargaining Council and Employer) – not required if you have less than 10 employees

· Prescribed template that will require critical information from the employer

· Confirmation of bank account details in the form of certified latest bank statement

· Evidence/payroll as proof of the last three months employee(s) salary(ies)

· Letter of undertaking

NB: If the spreadsheet is complete, valid and accurate, it will be dumped into an automated calculator to produce the benefit amount due to the beneficiaries and the total amount to be transferred to the employer or bargaining council or whichever method agreed.

Step 3: Conclude MOA

Conclusion of the MOA between parties. Payment will only be made after MOA sign off between the UIF and the Employer/Bargaining Council.


Here is a step-by-step guide on how to apply for the TERS benefit and the COVID-19 FAQs can be found here.


10.1.  The Tourism Business Council of South Africa has offered assistance

The TBCSA has signed a Memorandum of Agreement (MOA) with the UIF to expedite payment of benefits from COVID-19 TERS. Employers can claim on behalf of their employees and associations on behalf of their members.

The UIF will take up to 48 hours to verify information after they received an application and will take up to 48 hours to disburse the benefit if the application is approved. All fully compliant applications will be completed and paid within 10 days maximum. The TBCSA will have meetings with the Department of Employment and Labour/UIF every 5 days to monitor progress of applications and payments to beneficiaries. The TBCA has indicated that applications should take a minimum of 10 days to be processed and paid.

If you want to take advantage of this assistance and monitoring from the TBCSA, you must follow the steps to claim from the UIF listed above and log your application after submission at

Last Updated on