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What measures do we have in place with forward bookings with money that is already paid over to tour operators?

There are no measures in place. It sounds very blunt but the travel industry in South Africa is not regulated. Ultimately, you are selecting your suppliers based on confidence and trust that they are delivering the product and services you have been requested to deliver to your customers.

There are no mechanisms, there are no requirements to put money in trust funds. I think it’s very important that if you have made payments on forward bookings to engage the suppliers. Speak to them directly, share your concerns.

There are terms of conditions related to forward bookings and cancellation fees that may apply. This needs to be a one-on-one between you and the supplier.

For more information on cancellations and refunds, please click here.

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