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What options are available to customers with a flight or voucher from SAA or SA Airlink?

On 6 December 2019, SAA was placed under business rescue because it did not have the working capital to fund operations. SA Airlink, an SAA codeshare and franchise partner, indicated that for unflown tickets issued before 6 December, customers should receive refunds from SAA.

However, SAA has not yet released refunds to all of these customers. If a customer is still owed money from SAA for unflown tickets issued before this date, they may lodge an application as a creditor to define what they are owed.

The business rescue plan submitted to Government includes a provision for covering the costs related directly to unflown ticket liability. If the business rescue plan is accepted by Government, creditors can expect 7,5 cents to the rand on the price of their ticket. If the plan is not accepted, then SAA will go into liquidation, all vouchers will be lost, and there will be no unflown ticket liability.

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