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How to manage all your business with IATA through the IATA Customer Portal

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IATA has issued the following reminder to manage your business through the IATA Customer Portal

You can manage all your business with IATA through the IATA Customer Portal    

IATA would like to remind you how you can get in touch with them at any time through the IATA Customer Portal.  

There are many tasks that you can perform easily on-line through the Portal, that is also its repository for documents, Frequently Asked Questions (FAQs) and up to date BSP and CASS payment calendars.  

How can I create a user in the IATA Customer Portal?

Go to the IATA Customer Portal login page. Click on “Create New User” and you will end up on the registration page. Introduce an email that is not yet registered to another IATA Customer Portal user, choose “next” and fill in the information requested in the following steps. Each IATA accredited agency should have two types of users: active users and administrator user(s).

The administrator user(s) has/have rights to approve new users, remove and edit other existing users, assign them access to Portal services and edit their company information on the IATA Customer Portal.

You can find a short guide for administrators here.

How can I contact IATA through the Portal?

Login to the IATA Customer Portal. Click on “Support”. Scroll down to “Need more help?” and click on “Contact Us”. Choose a topic that best matches your request and you will be offered 3 alternative ways to contact us: create a case, chat with us or give us a call. You can contact us through chat and phone between 09:00 – 17:00 from Monday to Friday. Our phone numbers are: 0027 (0) 11 8446016 and +962 6 593 9922.
What useful information can I find in the IATA Customer Portal?

On the “Support” page you can find FAQs and documents by category. You can also search them with key words, such as “BSPlink” or “Travel Agent’s Handbook”. On the landing page (Home page) you can find the BSP payment calendar (click on “See Monthly”), your recent cases and favorite services.   Finally, we encourage you to explore the IATA Customer Portal and get familiar with it.

For any further questions or doubts, do not hesitate to get in touch with IATA.
The impact of COVID-19 on the travel industry is unprecedented and unpredictable. The nature of the content that is being shared on the ASATA coronavirus microsite is therefore constantly changing. Please check the date of the post to ascertain its recency.
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