Insurance Chat: ASATA rejects government statement that travel agents are exploiting travellers in COVID-19 lockdown

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The Association of Southern African Travel Agents (ASATA) has noted the comments made by Government publicly that travel agents are allegedly forcing travellers to “buy another ticket when they are already a holder of a ticket to travel”.

We take exception to the comments made by South African Minister of International Relations Dr. Naledi Pandor today, calling on travel agents not to “exploit” travellers and asking the travel agency community to be “appreciative of the circumstance of urgency” and not use it for “profit-making”.

As the body representing over 90% of South Africa’s retail travel community, we wish to set the record straight.

Even before the COVID-19 pandemic hit South African shores and President Cyril Ramaphosa declared a national lockdown, travel agencies were working around the clock to re-accommodate travellers, dealing with rapidly changing airline and supplier policies and getting travellers back home before the lockdown.

Click here to read the full article.

In addition to the above, also please refer to the statement released by the Consumer Goods and Services Ombud:

The Consumer Protection Act: Cancellations of Bookings and Reservations in the Context of COVID-19 Travel Bans and Restrictions

The impact of COVID-19 on the travel industry is unprecedented and unpredictable. The nature of the content that is being shared on the ASATA coronavirus microsite is therefore constantly changing. Please check the date of the post to ascertain its recency.
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