In light of adverse recent developments including the impact of the COVID-19 pandemic, SA Express announced that it has suspended operations from 18 March 2020 until further notice.
This decision will impact SA Express customers in the following manner:
All customers will be accommodated on alternative flights or the tickets can be submitted for a refund as stipulated in the table below.
| Cancelled Flight numbers | Between | Re-accommodated onto | Rebooking classes |
| SA1001 to 1014 | JNB and BFN | Airlink | from Q/M/B/Y in that order |
| SA1057 to 1082 | CPT and BFN | Refund or Mango* | |
| SA1101 to 1114 | JNB and KIM | Airlink | from Q/M/B/Y in that order |
| SA1125 to 1128 | JNB and HDS | Airlink | from Q/M/B/Y in that order |
| SA1271 to 1272 | JNB and DUR | Refund or Mango* | |
| SA1333 to 1334 | DUR and PLZ | No alternative – refund | |
| SA1343 to 1344 | CPT and ELS | Airlink | from Q/M/B/Y in that order |
| SA1361 to 1362 | CPT and ELS | Airlink | from Q/M/B/Y in that order |
| SA1361 to 1362 | CPT and UTT | No alternative – refund | |
| SA1361 to 1362 | ELS and UTT/CPT | No alternative – refund | |
| SA1453 to 1454 | JNB and PLZ | Airlink | from Q/M/B/Y in that order |
| SA1445 to 1448 | JNB and UTT | Airlink | from Q/M/B/Y in that order |
| SA1701 to 1702 | JNB and WVB | Airlink | from Q/M/B/Y in that order |
| SA1721 to 1722 | CPT and WVB | Air Namibia | |
| SA1761 to 1780 | JNB and GBE | Airlink | from Q/M/B/Y in that order |
| SA1781 to 1784 | JNB and BUQ | Airlink | from Q/M/B/Y in that order |
| SA1797 to 1798 | JNB and FBM | Ethiopian (ET) via ADD Kenyan (KQ) via NBO | from E/ T/Q/H from N/E/T/Q |
*Passengers on the below SA Express flights tickets (083 ticket stock) can only be assisted onto Mango (JE) operated flights on the date of travel at the airports, subject to space availability on JE flights
CPT and BFN,
JNB and DUR,
JNB and PLZ
Alternatively, a full refund option is available as per below auth codes:
Authority numbers to utilise for rebooking, re-routing and refunds
REBOOKING
SA Express SAX.WF.COVID-19/FLT/DATE.
“Auth Involuntary re-issue SA —- Date —- at no ADC due to Covid 19
REFUNDS
SA EXPRESS.WF20.SAX.COVID1-19
“Auth Involuntary re-issue SA —- Date —- at no ADC due to Covid 19
RE-ROUTING
SA EXPRESS.WF20. SAX3.COVID-19
“Auth Involuntary re-issue SA —- Date —- at no ADC due to Covid 19”
The airline will utilise this period to review its current network and streamline operations for improved efficiency.
For any further assistance please do not hesitate to contact SA Express Trade Support on 011 978 9905 / 2355 / 5274 or email tradesupport@flyexpress.aero