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SA Express outlines re-accommodation and refunds process Re-Covid-19

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In light of adverse recent developments including the impact of the COVID-19 pandemic, SA Express announced that it has suspended operations from 18 March 2020 until further notice. 

This decision will impact SA Express customers in the following manner:

All customers will be accommodated on alternative flights or the tickets can be submitted for a refund as stipulated in the table below.

Cancelled Flight numbersBetweenRe-accommodated ontoRebooking classes
SA1001 to 1014JNB and BFNAirlinkfrom Q/M/B/Y in that order
SA1057 to 1082CPT and BFNRefund or Mango* 
SA1101 to 1114JNB and KIMAirlinkfrom Q/M/B/Y in that order
SA1125 to 1128JNB and HDSAirlinkfrom Q/M/B/Y in that order
SA1271 to 1272JNB and DURRefund or Mango* 
SA1333 to 1334DUR and PLZNo alternative – refund 
SA1343 to 1344CPT and ELSAirlinkfrom Q/M/B/Y in that order
SA1361 to 1362CPT and ELSAirlinkfrom Q/M/B/Y in that order
SA1361 to 1362CPT and UTTNo alternative – refund 
SA1361 to 1362ELS and UTT/CPTNo alternative – refund 
SA1453 to 1454JNB and PLZAirlinkfrom Q/M/B/Y in that order
SA1445 to 1448JNB and UTTAirlinkfrom Q/M/B/Y in that order
SA1701 to 1702JNB and WVBAirlinkfrom Q/M/B/Y in that order
SA1721 to 1722CPT and WVBAir Namibia 
SA1761 to 1780JNB and GBEAirlinkfrom Q/M/B/Y in that order
SA1781 to 1784JNB and BUQAirlinkfrom Q/M/B/Y in that order
SA1797 to 1798JNB and FBMEthiopian (ET) via ADD
Kenyan (KQ) via NBO		from E/ T/Q/H
from N/E/T/Q

*Passengers on the below SA Express flights tickets (083 ticket stock) can only be assisted onto Mango (JE) operated flights on the date of travel at the airports, subject to space availability on JE flights

CPT and BFN,
JNB and DUR,
JNB and PLZ

Alternatively, a full refund option is available as per below auth codes:

Authority numbers to utilise for rebooking, re-routing and refunds 

REBOOKING
SA Express SAX.WF.COVID-19/FLT/DATE.
“Auth Involuntary re-issue SA —- Date —- at no ADC due to Covid 19

REFUNDS
SA EXPRESS.WF20.SAX.COVID1-19
“Auth Involuntary re-issue SA —- Date —- at no ADC due to Covid 19

RE-ROUTING
SA EXPRESS.WF20. SAX3.COVID-19
“Auth Involuntary re-issue SA —- Date —- at no ADC due to Covid 19”

The airline will utilise this period to review its current network and streamline operations for improved efficiency. 

For any further assistance please do not hesitate to contact SA Express Trade Support on 011 978 9905 / 2355 / 5274 or email tradesupport@flyexpress.aero

The impact of COVID-19 on the travel industry is unprecedented and unpredictable. The nature of the content that is being shared on the ASATA coronavirus microsite is therefore constantly changing. Please check the date of the post to ascertain its recency.
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