Standard Bank has confirmed to ASATA that it will process the charge back if the merchant has not fulfilled its obligations and the customer has been given the option to choose a voucher or reverse the charges.
ASATA in the news: SAA refund loopholes – ASATA warns of risk
Increasing frustration that SAA is still not processing refunds it owes its clients (around R3bn of unflown tickets), is motivating some agents to look for