COVID-19 Corona Virus South African Resource Portal 

Travel Daily Media: Rethink Travel – Reskilling the travel agency workforce

Last Updated on

Forecasting the shape and recovery of the travel industry is almost impossible. However, we know from past crises that building up critical workforce capabilities is a necessary step in recovery.

In a travel era defined by rapid change and ongoing disruption, travel agencies will need to ensure their workforce has the right skills and technology to compete and deliver better traveller journeys. AI and automation will see the role of the travel agent become more dynamic, as the World Economic Forum describes, “Personal travel assistants, who are partially data scientists, partially lifestyle gurus,” writes Justin Montgomery, managing director at Amadeus IT Pacific.

Click here, to read the full article.

The impact of COVID-19 on the travel industry is unprecedented and unpredictable. The nature of the content that is being shared on the ASATA coronavirus microsite is therefore constantly changing. Please check the date of the post to ascertain its recency.
Related News

Share: