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UA Change fee waiver for tickets purchased on or before March 2, 2020

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To give our customers flexibility in their travel plans, we are offering a change fee waiver within the following parameters:

  • Tickets issued on/before: March 2, 2020
  • Original travel dates: March 9 – April 30, 2020
  • New ticket must be reissued on/before December 31, 2020 or 12 months from original ticket date, whichever is earlier.

This change fee waiver applies to:

  • All fare types, including Basic Economy, bulk, fixed, etc.
  • All destinations
  • All points-of-sale
  • All travel up to 12 months from the original ticket issue date

All eligible tickets should be documented with waiver code 7JC4S in the OSI field (ARC reporting agencies) or ticket designator box (BSP reporting agencies).

Future itinerary changes Customers can change to a flight of equal or lesser value with no change fee. If the new fare is of lesser value, a residual value can be issued. If the new ticket is a higher fare, the customer only pays the fare difference.

Tickets issued between March 3 – 31, 2020
The change fee waiver announced March 3 is still in effect. The fare rules for tickets issued between March 3 – 31, 2020 have a $0 change fee and the change fee is automatically waived. Read March 3 – 31 waiver details.

Change fee waived for new ticket purchases

Due to ongoing uncertainty over travel planning, we are offering a waiver for change fees on all fares (including Basic Economy, bulk and fixed fares, etc.). Starting today, March 3 through March 31, 2020, newly purchased tickets will be exempt from change fees. This change gives customers the confidence to continue with travel plans even with the uncertainty of this situation.

This change waiver applies to:

  • All fare types, including Basic Economy, bulk, fixed, etc.
  • All destinations
  • All points-of-sale
  • All travel up to 12 months from the original ticket issue date

Future itinerary changes Customers can change to a flight of equal or lesser value with no change fee. If the new fare is of lesser value, there’s no refund or residual of the fare difference. If the new ticket is a higher fare, the customer only pays the fare difference.

PNR handling

We are modifying the fare rules to reflect a $0 change fee. This means that, when an agency changes a 016 ticket (United ticket stock) that was issued between March 3 and 31, 2020, the GDS will read the fare rules and not charge a change fee. The change fee is automatically waived and agencies do not need to add a waiver code. 

  • Exception: Agencies may need to add a waiver code for bulk or fixed fares (because of the way these fares are filed) or if a fee is not automatically waived for a qualifying ticket.
    • If this happens, use the waiver code 7JC4I in the OSI field (ARC reporting agencies) or ticket designator box (BSP reporting agencies).
The impact of COVID-19 on the travel industry is unprecedented and unpredictable. The nature of the content that is being shared on the ASATA coronavirus microsite is therefore constantly changing. Please check the date of the post to ascertain its recency.
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